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FREQUENTLY ASKED QUESTIONS

Below please find our frequently asked questions, please click to the question to see the answer. If your questions isn't posted here, please feel free to contact us.

PLACING AN ORDER FAQ

How do I use my promotional code?

Why am I being asked for my CC Information when using a promotional code?

I've ordered a Value Pack online, how do I get my images?

In downloading my image it says the zip file is corrupted or won't open.

DIGITAL PRINTING FAQ

Why does the image looked washed out on the computer?

When I open my image it shows a colored background. How do I get rid of this?

I am getting a black box around the image in Corel Draw.

SCREEN PRINTING FAQ

Image isn't coming in properly to print separations.

In the Corel Draw Preview window the image looks the same for every color.

In Photoshop Saving a DCS2 file when i convert the image to Multichannel it asks me to flatten the image. Should I do this?

Why can I not print the separations directly from Photoshop?

Directions On Preparing Our Files For Screen Printing

Below are instructions for the various programs on how to set up our files to print the separations for screen printing. You need to follow Saving A DCS2 File first, and then Importing DCS2 File second.

Saving DCS2 File Photoshop Older Version (942 KB)

Saving DCS2 File Photoshop CS5 (3061 KB)

Saving DCS2 FIle Corel PhotoPaint (4345 KB)

Savind DCS2 File Corel PhotoPaint x5 (1115 KB)

Import DCS2 File Illustrator (4874 KB)

Importing DCS2 File Illustrator CS5 (4115 KB)

Import DCS2 FIle Corel Draw (6336 KB)

Import DCS2 File Corel Draw x4 (8816 KB)

Import DCS2 File Corel Draw x5 (538 KB)

Import DCS2 File Freehand (3128 KB)

Need Help? No Problem. You can contact our customer service team at 1-800-829-0836

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