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Frequently Asked Questions

How do I order a subscription?+

View subscription plans and follow the prompts to purchase.

How many downloads do I get with a subscription?+

Each subscription plan comes with 200 downloads per month.

Stock Art+
How do I download files?+

You can download files once you have purchased a subscription plan. Once you have purchased a plan, log into your account, and select Download next to the stock art you would like to use.

View subscription plans

Why can't I open my stock art file after I download it?+

Windows XP Users:

  • Try downloading the file again.
  • Select Open in the download window.
  • A new window will open when the file finishes downloading. Go into the folder in the new window and drag the files to your desktop.

Windows Users:

  • Go to www.jzip.com.
  • Download and install the free jZip software.
  • Download the files again.
How long will the file that I downloaded be available?+

The file will be available in your Download History for the duration of your subscription.

How do I know which stock art file to use?+

Stock art is available for:

  • Digital Printing
  • Inkjet/Laser Printing
  • Vinyl Cutting
  • Printing/Cutting
  • Screen Printing–Full Color
  • Screen Printing–Black Line

To determine what type of file you need, view a file type details chart (PDF) or read below for more information about printing methods and their corresponding file types.

Digital Printing

Images for digital printing are in PNG format. This is the type of file that can be used for all digital printing methods, including Direct-to-Garment, dye sublimation, offset printing, signs, laser engraving, etc.

The PNG file opens in Adobe® Photoshop® or Corel® Photo-Paint&trade software. If using CorelDRAW® software, the PNG file will need to be imported. If using Adobe® Illustrator® software, the PNG file will need to be placed. Open the file in the program of your choice and start creating.

Download Instructions for the Digital Printer (PDF)

Injket/Laser Printing

Images for inkjet/laser printing are in PNG format. Select this file type for printing on transfer paper.

Vinyl Cutting

Vector images in PDF, CDR, and EPS format are available for vinyl cutting. These files are easy to cut and weed. They can also be used for digital or screen printing.


Raster images with vector cut lines are available in EPS and CDR format. These images are full color and include an extra bleed and cutline.

Download Print/Cut Details (PDF)

Screen Printing–Full Color

Raster images in EPS (DCS 2.0) format have been separated for screen printing using simulated process color separations. Each full color screen printing file comes with a spec sheet with important information, such as what line screen, screen angles, ink colors, and print order to use.

Screen printing images can be used in Adobe® Illustrator® or CorelDRAW® software. Download Instructions for the Screen Printer (PDF) for information on importing the files into the appropriate design software program.

Note: When the image is imported, you will see a low-res preview of the image that may be pixelated.

Screen Printing–Black Line

Vector images for black line screen printing are available in AI and EPS format.

Why does the digital printing image look washed out on my computer monitor?+

If the digital printing image that you downloaded doesn't look right, it is more than likely because the alpha channels that contain the spot color separations are active. To turn off the alpha channels, open the file in Photoshop® software and open the Channels Palette. In the Channels Palette, you will see a channel that is a big black square that says DoNotPrint. If you are screen printing and just want to see the image correctly, turn off the eyeballs. If you are digitally printing, you can delete the DoNotPrint channel and everything below it.

If you are Using CorelDRAW® x3 software or higher, you can open the image in your Corel® PHOTO-PAINT™ software and view the channels. Delete the DoNotPrint Channel and everything below it.

When I open my image, it shows a colored background. How do I get rid of it?+
  • Open the file in Photoshop® software.
  • Open the layers palette.
  • Select the background color layer by clicking on it once.
  • Make sure your foreground color is white, and fill the background layer with white.
  • Resave your file.
  • When you open the file to print, the background should be white (i.e., no background color will print on the garment when you print your image).
Why does a black box appear around the image when I open it in CorelDRAW® software?+

All images contain separations for screen printers. Prepare the images for digital preparations by doing the following:

  • Open the file in Corel® PHOTO-PAINT™ software.
  • View channels by going to Window > Dockers > Channels.
  • Find the channel titled DoNotPrint (a big black box) and delete it and all channels below it by dragging them to the trash can at the bottom of the Channels docker.
  • Go back to the Object docker.
  • You will see two object layers, one containing the artwork and the other a solid white background. Delete the white background layer.
  • Save the file as a PSD file, and import it into your new document in CorelDRAW® software.
The image isn't coming in properly to print separations. What should I do?+

To use separations properly, save the image as a DCS 2.0 file, a type of EPS file that allows CorelDRAW® and Adobe® Illustrator® software to read the raster stock art separations. Learn how to do this by following the instructions located under the "How do I prepare my files for screen printing?".

How do I prepare my files for screen printing?+

Download the instructions for your preferred graphics program to learn how to import a DCS 2.0 File.

Importing a DCS 2.0 File:

In the CorelDRAW® software preview window, the image looks the same for every color. Can I print?+

This is normal and expected. You can go ahead and print the image.

When saving a DCS 2.0 file in Photoshop® software and converting the image to multichannel, it asks me to flatten the image. Should I do this?+

Yes; select Ok. You are just flattening the artwork layers that you won't be using for screen printing. You will be using the separations in the channels.

Why can't I print separations directly from Photoshop® software?+

You can attempt to print the separations directly from Photoshop® software if you'd like. However, Great Dane Graphics cannot offer technical support if you run into issues while performing this action. Photoshop® software is unreliable when printing half-tone separations for screen printing. As an alternative, save the image as a DCS 2.0 file in Photoshop® software, and import it into your vector program (Illustrator® or CorelDRAW® software).

Embroidery Art+
What are embroidery art files?+

Embroidery art files are digitized designs created for smooth runs on a wide variety of embroidery machines, both commercial and home.

What file formats are available for embroidery designs?+

Embroidery files come in the following formats:


Due to machine and hoop restrictions, embroidery designs may not convert to every file type/format listed. Please check the size of the design to make sure it is compatible with your machine.

How do I download an embroidery file?+

Select Download and save the file.

How do I unzip an embroidery file?+

Double click on the ZIP file and Winzip will open a window. Select the Extract icon to unzip the file, and select the option to unzip the file to a folder. Save the file's contents to your desired folder. The zip file will remain, but always look for your unzipped files in the folder where they were saved. On newer Windows computers, files can be unzipped using Windows Explorer. Locate the zipped file and right click on it. Choose extract all.